Apartner

Apartment management is relentless. Property managers juggle tenant communication, maintenance coordination, and daily operations — all while tenants expect instant responses at any hour.

• Tenant inquiries flood in via calls, emails, and messages — response times suffer
• Maintenance requests fall through the cracks without proper tracking
• After-hours issues go unaddressed until the next business day
• Staff spend hours answering the same questions repeatedly
• No unified system connecting tenant communication with operations
• Language barriers and communication gaps frustrate both tenants and managers
• Scaling operations means hiring more staff — expensive and inefficient

We built Apartner — a conversational AI agent that manages tenant communication, maintenance workflows, and property operations through natural language interaction.

1. Natural Language AI Agent

Developed a conversational AI that understands and responds to tenants naturally — no rigid menus or forms. Tenants simply describe what they need in their own words.

2. Tenant Communication Hub

Created a unified inbox where all tenant interactions — whether via chat, SMS, email, or voice — flow into one system, handled intelligently by the AI.

3. Maintenance Request Automation

Built an end-to-end workflow: tenant describes the issue → AI categorizes and prioritizes → assigns to the right contractor → tracks progress → updates tenant automatically.

4. Property Operations Assistant

Trained the AI on property-specific knowledge — lease terms, amenities, building policies, FAQs — enabling instant, accurate responses without human involvement.

5. Intelligent Escalation

Designed smart routing that recognizes urgency and complexity. Routine queries stay with the AI; emergencies and sensitive issues escalate immediately to staff with full context.

6. 24/7 Availability

Deployed an always-on agent that handles inquiries around the clock — nights, weekends, holidays — ensuring tenants always get a response.